EQ, not IQ, is the new currency of Retail September 2, 2015 16:00

Australia has long been known colloquially as the “Clever Country.” I broadly believe this assertion to be true. We have a tier one education system, an enquiring and inventive national psyche, and are proving to be world leaders in technology adoption.

In my role as founder and Chair of NORA, I meet, every day, outstanding Australian retailers. Practitioners with intellect, dogged determination, and boundless energy. But their high intellect, their “IQ” is no longer the definer in the clever country. Respectfully, we are all, well, clever. Most of us have good education, a string of degrees, are hardworking and success focussed. So what is the definer that separates good retailers from the stand out successful ones? My belief is that “EQ” or so called Emotional Intelligence is the currency that separates the good from the outstanding. IQ is the new baseline, it is the ticket to the game, but no longer assures success. EQ is that often intangible and elusive attribute that separates the brilliant from us mere ‘clever’ mortals. Read more...